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Troubleshooting
Quick answers for common workflow and setup problems.
Start at the first broken dependency
When a downstream page looks empty or an action is unavailable, do not assume the last screen is the source of the problem. Follow the relationship backwards until you find the first missing or incorrect record.
Customer → campaign → advertisement → media plan.
Confirm the record belongs to the intended campaign and advertisement.
Check vendor, media type, quantity, rate and schedule.
Check the relevant insertion/publication for print or placement for non-print.
Recorded and verified are different states.
Only then investigate invoice generation.
Common situations
Why is an insertion not showing?
Confirm the placement is actually a print placement and that the insertion belongs to that placement. Non-print placements should not create print insertions.
Why is execution still pending?
Check whether an execution/publication has been recorded. If it has been recorded but not verified, the workflow is waiting for verification.
Why is an invoice unavailable?
Work backwards from the invoice: verify the required executions, billable status and parent campaign/advertisement relationships.
Why does a vendor not behave like a publisher?
The platform's media-vendor model uses vendor type to identify publisher behaviour. Check that the vendor has the correct vendor type rather than creating a second publisher concept.